Terms & Conditions
USA Shoppers - click here for terms and conditions
The Website, Freckles and You
This website, found under the www.freckles.com.au URL, is operated by Kids at Home Retail Group Pty Limited
(Sydney) and references to "we", "us" and "our" shall be deemed to be references to Kids at Home.
References "you", and "your" shall be deemed to be references to persons placing an order or
enquiry via this website.
How to place an order
Step 1 - Your Basket
Choose from the categories in the 'Shop By Design' or 'Shop by Category' drop-down menu's to view available product listings.
Once you have found an item you wish to purchase and have clicked through to that particular product page, select the colour, size (if applicable) and quantity, then simply click the 'Buy' button.
Each and every time you 'Buy' a product, you will automatically be re-directed to your shopping basket where you can view your updated shopping list.
From your shopping basket, you must click on one of the following options to proceed; 'Continue Shopping', 'Update Order', 'Cancel Order', or 'Checkout'.
Step 2 - Delivery Details
To finalize your order, click on the 'Checkout' option in your Shopping Basket, complete the delivery details form, and click 'Next' to submit your information.
Step 3 - Order Confirmation & Payment Details
An Order Confirmation page will appear where you will be asked to enter your credit card details for payment.
Once you are happy that all the information you have supplied is correct, click on 'Checkout'.
After your credit card has been successfully verified, it will be debited and a tax invoice will be sent to your email address to acknowledge your order.
We accept Visa, Mastercard and Amex as payment.
If you experience problems or have any questions regarding our online shop, please feel free to contact us on 02 8977 4018, or via email at enquiry@freckles.com.au.
Returns/Exchange Policy
Freckles is committed to providing you and your family a quality products.
Please note that Freckles appliqué products are hand stitched and each item has intrinsic variations that make each item unique. Variations in fabric and construction should not be considered flaws.
We are happy to exchange or give you a credit note to the value of your initial purchase providing it is within 28 days of the initial online purchase, in sale-able condition and with original packaging.
Freckles does not credit or exchange B-grade sales or Sale items.
Freckles does not credit or exchange items that have not been cared for as per the care instructions.
Delivery charges are not refundable.
Proof of Freckles Online purchase must accompany any claim for a product credit or exchange.
Please note Freckles Online cannot accept claims from other retailers or online shopping sites.
In-store returns can be processed immediately. Returns by mail may take up to 2 weeks to process.
The above policy is not intended to override or limit your statutory rights in any way.
Procedure:
Please phone 02 8977 4018 and request a Freckles online return authorization.
Quote your product and receipt number.
You will be advised of product availability and return method appropriate to your location.
Goods must be accompanied by a return authorization number.
Our guarantee to you
We endeavour to display all items in our current range on this website. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item may be out of stock and unavailable for re-order at which time we will contact you directly.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
Postage & Delivery
Your order will be processed and dispatched according to the following time frames. Please select your delivery option. Deliveries will be made during standard business hours Monday to Friday.
You will be notified by phone if any items in your order are not readily available or delayed.
Australia Standard - 7-10 business days (Please allow up to 16-20 working days during our busy periods, e.g. christmas, sale)
We deliver standard orders via Australia Post. If no one is home to collect the order you may need to collect your delivery from the post office. Cost varies with weight and volume. Bulky items may incur a surcharge. Interstate orders may take 10 working days to deliver.
- Up to 0.9 kg - $6.95
- 1-1.9 kg - $9.95
- 2-2.9 kg - $13.95
- 3-4.9 kg - $16.95
- 5-6.9 kg - $21.95
- 7-8.9 kg - $25.95
- 9-11.9 kg - $31.95
Australia Express - 3-5 business days $39.95 (Unfortunately this service is currently not available)
We deliver express orders within Australia to your address via courier. You will need to ensure someone is present to accept the order at the delivery address during business hours. Large orders may incur a surcharge.
International Shipping Rates
New Zealand - Maximum 16 business days (Please allow 14-21 business days during Sale periods)
Please note, all prices below are in Australian Dollars. To convert to NZD, please click here - currency converter.
- Up to 1.4 kg - $15.00
- 1.5-2.9 kg - $25.00
- 3-4.9 kg - $35.00
- 5-6.9 kg - $55.00
- 7-8.9 kg - $75.00
- 9-11.9 kg - $95.00
USA - Maximum 21 business days (Please allow 28 business days during Sale periods)
Please note, all prices below are in Australian Dollars. To convert to USD, please click here - currency converter.
- Up to 0.4 kg - $14.85
- 0.5-0.9 kg - $26.45
- 1-1.4 kg - $38.05
- 1.5-1.9 kg - $49.95
- 2-2.4 kg - $56.70
- 2.5-2.9 kg - $63.75
- 3-3.4 kg - $70.80
- 3.5-3.9 kg - $77.85
- 4-4.4 kg - $84.90
- 4.5-4.9 kg - $91.95
- 5-5.4 kg - $99.00
- 5.5-5.9 kg - $106.05
- 6-6.4 kg - $113.10
- 6.5-6.9 kg - $120.15
- 7-7.4 kg - $127.20
- 7.5-7.9 kg - $134.25
- 8-8.4 kg - $141.30
- 8.5-8.9 kg - $148.35
- 9-9.4 kg - $155.40
- 9.5-9.9 kg - $162.45
- 10+ kg - $170+
Large orders may incur a surcharge.
You will be contacted wtihin 48 hours to be advised of any additional surcharges.
Furniture deliveries (within Sydney only) will be quoted separately according to item and location. We will contact you prior to shipping.
Disclaimer
While Kids at Home Retail Group Pty Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, the company will not be responsible nor liable for your use of any other websites which you may access via links within this website. We do not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affliliation with Kids @ Home.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Kids at Home Retail Group Pty Limited (worldwide) or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Freckles; and
Copy, print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Law and Territory
These Terms and Conditions and your use of our website are governed by the law of New South Wales and you agree to submit to the non-exclusive jurisdiction of the New South Wales court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within Australia and under Australian law. Whilst we are happy to consider requests for products and enquiries from outside Australia/New Zealand, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside Australia/New Zealand complies with any applicable non-Australian laws or regulations.
Accordingly, any products or promotions not permitted under your local law are not offered to you.
Our Details
Kids At Home Retail Group PTY Limited
PO Box 1006
Brookvale
NSW 2100
Australia
ACN: 139 878 710
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